Support Board
Date/Time: Fri, 07 Feb 2025 12:41:41 +0000
Post From: Short Interruption with TT Routing 2020-05-27 / TT Account Balance/Credit Data
| [2020-05-28 02:49:54] |
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We think in regards to post #3 the explanation is that those orders were never received by TT and they just could not be canceled because they were never acknowledged. And with TT we do not time orders out due to past problems with that. So we just have to clear them at the end of the day. Do you still see orders which you cannot cancel that are in a pending state? Although with the automatic reconnect to the TT server, and the refreshing of the order list, those orders should have been cleared. So we will look into your case more closely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-28 02:51:55
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