Support Board
Date/Time: Fri, 07 Feb 2025 10:50:30 +0000
Post From: Denali no price updates incorrect backfill of charts
| [2020-05-27 22:51:42] |
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I wish to cancel this feed so that it does not renew for next month, Follow the instructions here:Denali Exchange Data Feed: Canceling an Exchange for the Denali Exchange Data Feed With regards to missing data what I mean is that your answers to the issues assume my chart settings are incorrect. No that is not true. This is the relevant documentation that we gave you, and it explains that you need to re-download the data:Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Maybe your web browser scrolled to the wrong position on the page with this link. I have no daily data on some key symbols You are the only one with this issue. Meaning this is not a problem specific to the Denali exchange data feed. When using Rithmic, the historical data comes from the very same source (more details in our next post). It comes from Sierra Chart servers. The daily data comes from Barchart. Using the Sierra Chart order routing service does not change historical data.and I have weird fills This is a completely meaningless statement. And it is illegitimate to even be posting this nonsense here. and cannot cancel orders This lasted about 2-3 minutes at the most and was a TT server issue. Not with Sierra Chart systems or servers. We are still investigating this and will follow up with TT. And this is why we are working on our own direct CME integration to bypass TT altogether.Please go back to Rithmic. We thought you were doing that. You should not have waited. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-28 05:01:18
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