Support Board
Date/Time: Sat, 08 Feb 2025 08:37:04 +0000
Post From: just paid to activate account ( was a trial account )_can not activate Denali live data
| [2020-05-27 03:47:50] |
| User964675 - Posts: 7 |
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HI, Thank you. a- I have updated Sierra chart successfully. b- Well "live data" was kind of the reason I paid the service from being on trial so I could get a "real feel" ..I already have two charting tools one is "delayed" so I don't need another one ...I wish I was told about that before starting to pay for the service especially as I got blank chart on friday and ended up "loosing the equivalent of 4 days of subscription with bank holiday on Monday" . When I was on trial I asked by email and I was told / or more accurately sent to the Denali data feed link...and it was my understanding I could get the first month free for live data . so I signed up , paid for service and started the process etc...except the Denali data feed I needed to give a trading account name etc..So my question is whether support can set this up for me please because there is no point for me as it is ..it's disappointing as I was so looking forward to it ...in essence I a paying and I am having same as a trial without the profile ..my profile charts are blank. So by how much is it delayed please ? I am also confused as there is a US30 and the YMM20 and I don't get the same price and there's a substantial difference ..what is US30 ? ( I've compared with the "cash" market and it is not that either ) Please let me know about the one month Denali live feed as I need to contact "account" otherwise. PS : I was unable to use the "market replay" ..did not work...there's a pop up menu with 3 choices ..which one is correct ? |