Support Board
Date/Time: Sun, 24 Nov 2024 03:52:25 +0000
Post From: ***Interactive Brokers is Garbage*** (Technical Support is Now Fully Ended!!)
| [2020-05-12 11:48:37] |
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Technical support for Interactive Brokers is now discontinued and that is consistent with the policy we have said for many years now regarding Interactive Brokers: Interactive Brokers Trading Service: Introduction It is within our discretion whether we will or will not provide support. This is going to be a permanent feature at the top of this Support Board: Interactive Brokers is Garbage! We are not going to be doing anything further with Interactive Brokers. Development has ceased with Interactive Brokers integration and we have no intention of working with the FIX protocol with them. We did mention this possibility in other threads. This would be a huge mistake with our experience with them. They are not a business that can be trusted or who we can have a proper relationship at all with. And especially when we are dealing with some vicious customers that we have regarding Interactive Brokers. Technical integration will continue with Interactive Brokers. More Interactive Brokers commentary (Mostly detrimental regarding Interactive Brokers): https://www.trustpilot.com/review/interactivebrokers.com While Interactive Brokers in the beginning had a good idea of providing access to a lot of markets at a low cost, the whole model as they grow, became unsustainable and they did not have good technology in the beginning. Why anyone would trust their money with them, we do not know. This is why we insist always on providing support directly from the engineers here, to provide the best level of support and highest accuracy and to correct issues quickly and to get new features and improvements done immediately as we work through support on the spot. And that is why it is important to respect our time and to be as self-sufficient as much as possible or post as a User Discussion or Programming Help as a flag to seek help from other users. One user was not happy with the way we responded to them about an Interactive Brokers issue, where we were just being very clear and firm and pointing out where the responsibility should be with their question, and they commented why we were still in business. It is precisely because we concentrate on the very best quality in the world, and there still is a lot more room for improvement for us, and providing the features people need and we do not waste time, is why we are still in business and growing. Our intelligence level, based on hard work and dedicated study and common sense, is well above that user, and therefore they cannot even understand why we are in business and do very well. Not to mention the fact that they use Sierra Chart. Assuming they continue. But that does not matter to us. And this is the basic fundamental problem with government. It cannot possibly serve the people well because it is highly centralized, way too big, and has no competition and no longer has any need to answer directly to the people. And it will fight to the death to maintain its position of superiority. And we see this now more than ever, with the virus going around. Governments are taking advantage of the opportunity to exert their influence over the people to the point of obvious irrational levels. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-24 06:57:54
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