Support Board
Date/Time: Fri, 07 Feb 2025 00:04:33 +0000
Post From: Viewing futures options
| [2020-05-12 06:01:12] |
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The general issue is that the CME is not transmitting the security definition feed over the weekend and if our server processes are restarted, the cached information is just lost. We used to use the security definition file from their FTP site but about a couple of years ago there was a problem the CME had where that information was not up-to-date and it created a problem and they do not recommend using that file anyway. We have given this some thought, and we probably have to go back to using the file again. This involves a significant amount of development which we do not think we would get to for a long time from now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |