Support Board
Date/Time: Fri, 07 Feb 2025 00:11:37 +0000
Post From: Trade Fills Using Denali Exchange Data Feed & TT
| [2020-05-11 20:08:30] |
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Also, the 7 hour data gap on the ES chart from 9PM last night to 4AM this morning will not fill. Regarding this, follow the instructions below so we can help with it:Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Can you confirm that the above referenced account is in fact receiving real time data? It should be real-time but make sure this option is enabled:Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) And if you add the Data Delay field to the Chart Header you can see if there is a 10 minute delay: Working With Charts: Region Data Line / Chart Header You need to be on the latest version though for that field. Update instructions: Software Download: Fast Update ---- Yes, you do have 2 Account Names with Sierra Chart. But they do not work the way you think they do. They are not interchangeable at any time. You need to continue to use the AC126*** account moving forward and not use the other one. You will not lose any of your charting information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-11 20:12:34
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