Support Board
Date/Time: Thu, 06 Feb 2025 15:44:32 +0000
Post From: DOM and chart prices not matching!
| [2020-05-01 01:30:26] |
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I restarted Sierra Chart 4 times before everything was syncing again. Definitely no need to do this. Restarting was completely irrelevant to the issue. Do not do that. It is completely unrelated and unnecessary. You are only continuing the waiting of the historical data to be downloaded.If there is a lost connection, and then there is a reconnection, the charts will download the missing historical data. The amount of data missing would be based upon the amount of time of the disconnection. It is really hard from our perspective to answer specifically what has happened because we really did not see it and do not know exactly what the situation was. And no, there is no known issue here at all. chart bars not updating while at the same time showing a price that doesn't relate to bars on the chart is a big deal! Refer to:Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.1 - Historical Data Being Downloaded DOM that shows INCORRECT pnl What Profit/Loss value are you referring to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-01 01:39:08
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