Support Board
Date/Time: Thu, 06 Feb 2025 12:38:14 +0000
Post From: Data Feed Issue Caused by Error Filtering
| [2020-04-21 18:49:05] |
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1. We see no problem with pricing data from CQG for futures contracts trading below zero. Definitely disable error filtering. As that can cause a problem with CQG as well. We have now removed the error filtering function in the latest prerelease. It is something that should never have been added and is simply not useful and by default it has been disabled for at least 7+ years now. It is a nonsense feature that makes no sense. There simply are no real errors which exist in the market and that is not the proper way to handle any incorrect or out of range pricing condition anyway. 2. Tell us the exact symbol. 3. Yes. 4. We do not know the circumstances to answer this clearly but we do not think so. We do not think the remote assistance session is necessary. Follow the instructions here to download any missing data due to past use of error filtering: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-21 18:51:03
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