Support Board
Date/Time: Mon, 25 Nov 2024 07:29:57 +0000
Post From: Continuous Futures Contract issue
| [2014-01-08 03:45:32] |
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We are aware of what Mirus is doing and we have also contacted Cunningham Trading Systems about their historical data request model and have suggested critical improvements. The way it works, is not efficient. We do take this issue seriously, and we have made changes to further improve historical data downloading from CTS T4 and correct issues which could cause data to be re-downloaded. We are doing testing on the live server. Could you please do the following: 1. Clear the Sierra Chart message log using the Clear Log button. 2. Go to the Continuous Futures Contract chart that is causing data to be downloaded and select Chart >> Reload on the menu. 3. After all of the data downloading is done provide us a copy of the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |