Support Board
Date/Time: Wed, 05 Feb 2025 15:52:08 +0000
Post From: Gain/Sierra no Data
| [2020-03-16 18:31:33] |
| |
|
We apologize for the delay getting back to this. The Denali Exchange Data Feed was never down. It could not be down. It has a fully redundant architecture and so far it has had 100% uptime. Since release, it has not gone down. When you start Sierra Chart and you cannot connect to Gain Capital, you will not be able to access the Denali Exchange Data Feed data, unless you connect Sierra Chart to SC Data-All Services and translate the symbols. This is explained here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees The connection to the Denali Exchange Data Feed is not going to occur unless you can connect to Gain Capital. So you need to use the method described above to work around this. When you have successfully connected to Gain Capital and that connection is lost, the Denali exchange data feed will continue until you manually select File >> Disconnect or you restart Sierra Chart. It will also stop if you do not have Global Settings >> Data/Trade Service Settings >> Reconnect on Failure enabled. We recommend that all of you move over from Gain Capital to this service: Sierra Chart / Trading Technologies Futures Order Routing Service If you need help, let us know. as i understand Denali feed only supports your broker's feed This is not correct. And is explained above.
so if gain is shut down you are shut down Denali or not ... maybe i am wrong but it looks that way Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-16 18:34:05
|