Support Board
Date/Time: Wed, 05 Feb 2025 13:55:17 +0000
Post From: No realtime Eurex data
| [2020-03-12 10:50:14] |
| Investment-Tank - Posts: 1 |
|
Good morning, I'm unable to get any live Eurex data for the FDAX (DYH20), chartbook opens with historical data but no live feed. Followed all support tests with no success. Quote board for DYH20 shows no bid/ask data (Image attached). CME data is working fine. LOG: Reading Internal Order ID file. | 2020-03-12 10:31:09.986 Reading Trade Orders file. | 2020-03-12 10:31:10.097 Reading Trade Positions file. | 2020-03-12 10:31:10.097 Reading Account Balance file. | 2020-03-12 10:31:10.097 UDPListener (1428). Port 22904 | Listening on UDP port 22904. | 2020-03-12 10:31:10.120 Software version: 2065 64-bit | 2020-03-12 10:31:10.121 Usage end date: 2020-03-25 | 2020-03-12 10:31:10.121 Enabled for: Advanced Features 2. | 2020-03-12 10:31:10.121 Enabled for: Sierra Chart Historical Data Service. | 2020-03-12 10:31:10.121 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-12 10:31:10.121 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-12 10:31:10.121 Current selected Data/Trading service: SC Data - All Services | 2020-03-12 10:31:10.121 Custom symbol settings values: enabled | 2020-03-12 10:31:10.121 Chart Update Interval: 10 | 2020-03-12 10:31:10.121 Intraday Data Storage Time Unit: 0 | 2020-03-12 10:31:10.121 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2020-03-12 10:31:10.121 2020-03-12 10:31:10 Local computer time | 2020-03-12 10:31:10.121 2020-03-12 10:31:10 Local computer time in UTC | 2020-03-12 10:31:10.121 2020-03-12 10:31:10 Local computer time in SC Time Zone | 2020-03-12 10:31:10.121 2020-03-12 10:31:09 Server time in UTC | 2020-03-12 10:31:10.121 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-03-12 10:31:10.121 Program path: C:\SierraChart\ | 2020-03-12 10:31:10.121 Data Files path: C:\SierraChart\Data\ | 2020-03-12 10:31:10.121 OS Version Number: 10.0 | 2020-03-12 10:31:10.121 Locale Setting: C | 2020-03-12 10:31:10.121 DLLs: UserContributedStudies_64.dll | 2020-03-12 10:31:10.121 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-03-12 10:31:10.122 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-03-12 10:31:10.142 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-03-12 10:31:10.168 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-03-12 10:31:10.168 Received 5 login tokens. | 2020-03-12 10:31:10.237 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-03-12 10:31:13.300 Symbol settings MD5 received. Request ID: 1. | 2020-03-12 10:31:13.490 Symbol settings are up-to-date for scdataallservices. | 2020-03-12 10:31:13.490 SC Data - All Services | Connected to data server. | 2020-03-12 10:31:15.307 Triggering next historical data download in queue. | 2020-03-12 10:31:15.307 Triggering next historical data download in queue. | 2020-03-12 10:31:15.307 Triggering next historical data download in queue. | 2020-03-12 10:31:15.307 Triggering next historical data download in queue. | 2020-03-12 10:31:15.307 DYH20 1 Min #1 | Reloading chart. | 2020-03-12 10:31:22.882 SC Data - All Services | Starting real-time market data updates for: DYH20. ID: 1 Service code: eurex | 2020-03-12 10:31:22.904 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DYH20 | 2020-03-12 10:31:22.904 SC Data - All Services | Requesting security definition data for: DYH20. ID: 1 | 2020-03-12 10:31:22.904 Starting DelayedDownloadMonitoringTimer | 2020-03-12 10:31:22.904 Starting HDTimeoutTimer | 2020-03-12 10:31:22.904 Added historical Intraday data request for DYH20 to the queue. | 2020-03-12 10:31:22.904 Intraday data recording state for symbol DYH20 is set to download 'Pending'. | 2020-03-12 10:31:22.904 Triggering next historical data download in queue. | 2020-03-12 10:31:22.904 Delaying start of download for DYH20 | 2020-03-12 10:31:22.905 HD Request # 1 | Downloading Intraday chart data for DYH20 to the file DYH20.scid. Service: eurex | 2020-03-12 10:31:27.898 HD Request # 1 | Download start date-time: 2020-03-12 10:11:14.000 | 2020-03-12 10:31:27.898 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2020-03-12 10:31:27.898 Socket (1) | Creating socket. | 2020-03-12 10:31:27.899 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-03-12 10:31:27.899 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-03-12 10:31:28.100 HD Request # 1 | Sending historical data logon request message. | 2020-03-12 10:31:28.100 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-03-12 10:11:14. Record interval: 0. Symbol: DYH20 | 2020-03-12 10:31:28.638 HD Request # 1 | Decompressing data. | 2020-03-12 10:31:28.738 HD Request # 1 | Receiving Intraday data for DYH20 starting at 2020-03-12 10:11:14 | 2020-03-12 10:31:28.839 Socket (1) | CloseSocket call. | 2020-03-12 10:31:28.840 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-12 10:31:28.840 Historical data download thread signaled to stop. | 2020-03-12 10:31:28.840 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-03-12 10:11:15 | 2020-03-12 10:31:28.841 HD Request # 1 | Received 1043 records from 2020-03-12 10:11:14.000 to 2020-03-12 10:21:28.002 (10.2 minutes) and wrote 1042 records for DYH20 | 2020-03-12 10:31:28.841 HD Request # 1 | Completion time: 1s | 2020-03-12 10:31:28.848 HD Request # 1 | Intraday data download complete for DYH20. Unique request ID: 1 | 2020-03-12 10:31:28.848 Removing historical data download ID 1. | 2020-03-12 10:31:28.848 Real-time Intraday chart data file updates started for DYH20 | 2020-03-12 10:31:28.848 Intraday chart data file opened for DYH20 | 2020-03-12 10:31:28.848 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-03-12 10:31:28.848 Triggering next historical data download in queue. | 2020-03-12 10:31:28.848 Socket (1) | Socket gracefully closed by remote side. | 2020-03-12 10:31:28.937 Socket (1) | Closed. | 2020-03-12 10:31:28.938 DYH20 #2 | Reloading chart. | 2020-03-12 10:31:50.492 DYH20 #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-03-12 10:31:50.492 Requesting market depth updates for: DYH20 if supported. | 2020-03-12 10:31:50.533 Separate subscription for market depth updates not supported. DYH20 | 2020-03-12 10:31:50.533 Unsubscribed from market depth data for DYH20 | 2020-03-12 10:32:15.313 Many thanks Jamie |
Eurex.PNG