Support Board
Date/Time: Wed, 05 Feb 2025 12:52:54 +0000
Post From: Charts frozen
| [2020-03-10 03:24:11] |
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There is either some problem with the CQG server, or some network connectivity problem between your computer or CQG. The relevant messages are below: CQG WebSocket | Opening WebSocket. | 2020-03-09 22:08:05.646
CQG WebSocket | Sending WebSocket handshake. | 2020-03-09 22:08:05.646 CQG WebSocket socket (1) | CloseSocket call. | 2020-03-09 22:08:05.646 CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2020-03-09 22:08:05.646 CQG WebAPI | WebSocket closed. | 2020-03-09 22:08:05.647 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-09 22:08:05.647 CQG WebSocket | Sending WebSocket handshake. | 2020-03-09 22:46:05.285 CQG WebSocket socket (1) | CloseSocket call. | 2020-03-09 22:46:05.285 CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2020-03-09 22:46:05.285 CQG WebAPI | WebSocket closed. | 2020-03-09 22:46:05.285 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-09 22:46:05.285 Select 'File >> Disconnect' to prevent further connection attempts. | 2 CQG WebSocket | Sending WebSocket handshake. | 2020-03-09 22:47:33.378 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-03-09 22:47:33.403 CQG WebSocket socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-03-09 22:47:33.414 * CQG WebSocket socket (1) | CloseSocket call. | 2020-03-09 22:47:35.992 CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2020-03-09 22:47:35.992 CQG WebAPI | WebSocket closed. | 2020-03-09 22:47:35.992 Refer to help topic 1.2: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem If you continue to have an ongoing issue with CQG, we recommend you change to this service: Sierra Chart / Trading Technologies Futures Order Routing Service One of the reasons why we do not recommend CQG is because of problems like you are experiencing. Let us know if you need help changing to the Sierra Chart order routing service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-10 03:25:26
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