Support Board
Date/Time: Wed, 05 Feb 2025 11:45:17 +0000
Post From: Unable to Upload chart image
| [2020-03-05 13:43:37] |
| TriStar Trading - Posts: 147 |
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I am getting the following when attempting to upload a chart image.It states Error Invalid account or session Software version: 2029 64-bit | 2020-03-05 07:37:57.797 Usage end date: 2020-05-13 | 2020-03-05 07:37:57.797 Enabled for: Advanced Features 2. | 2020-03-05 07:37:57.797 Enabled for: Sierra Chart Historical Data Service. | 2020-03-05 07:37:57.797 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-05 07:37:57.797 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-05 07:37:57.797 Current selected Data/Trading service: Rithmic Trading | 2020-03-05 07:37:57.797 Custom symbol settings values: disabled | 2020-03-05 07:37:57.797 Chart Update Interval: 500 | 2020-03-05 07:37:57.797 Intraday Data Storage Time Unit: 0 | 2020-03-05 07:37:57.797 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-05 07:37:57.797 2020-03-05 07:37:57 Local computer time | 2020-03-05 07:37:57.797 2020-03-05 13:37:57 Local computer time in UTC | 2020-03-05 07:37:57.797 2020-03-05 07:37:57 Local computer time in SC Time Zone | 2020-03-05 07:37:57.797 2020-03-05 13:25:12 Server time in UTC | 2020-03-05 07:37:57.797 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-03-05 07:37:57.797 Program path: C:\SierraChart\ | 2020-03-05 07:37:57.797 Data Files path: C:\SierraChart\Data\ | 2020-03-05 07:37:57.797 OS Version Number: 10.0 | 2020-03-05 07:37:57.798 Locale Setting: C | 2020-03-05 07:37:57.798 DLLs: TriStar_Ask_BidVol_SG_V3_64_64.dll, TriStar_ATR_SC_64_64.dll, TriStar_Bolic_64_64.dll, TriStar_Bull_Bear_Sandwich_64_64.dll, TriStar_DMA_64_64.dll, Tristar_DMA_Signals_64_64.dll, TriStar_DMA_V2_64_64.dll, TriStar_FastSMITracker_64_64.dll, TriStar_FlexRenkoPredictor_64_64.dll, TriStar_FL_3Minute_Signals_64_64.dll, TriStar_FL_RSI_MD_64_64.dll, TriStar_FL_Signals_64_64.dll, TriStar_FL_Trade_Trend_64_64.dll, TriStar_FL_Trend_64_64.dll, TriStar_Multiple_Imbalances_64_64.dll, TriStar_PriceRejectorPro_64_64.dll | 2020-03-05 07:37:57.799 HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (2) | Creating socket. Using TLS 1.2. | 2020-03-05 07:38:02.742 Uploaded an image to the server. Request ID: 5 | 2020-03-05 07:38:02.742 HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (2) | Connecting to IP: 46.4.97.203. | 2020-03-05 07:38:02.742 Error when uploading image. ERROR: Invalid Account or Session. | 2020-03-05 07:38:03.616 * HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (2) | CloseSocket call. | 2020-03-05 07:38:03.931 HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (2) | Shutdown started. Waiting for graceful close. | 2020-03-05 07:38:03.931 HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (2) | Socket gracefully closed by remote side. | 2020-03-05 07:38:04.060 HTTPS connection ID:5 to www.sierrachart.com:443 for request ID:5 (2) | Closed. | 2020-03-05 07:38:04.060 Thanks! Mike |