Support Board
Date/Time: Wed, 05 Feb 2025 08:51:58 +0000
Post From: unable to use denali, intraday
| [2020-03-04 00:19:58] |
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Make sure the symbols are correct by selecting Edit >> Translate Symbols to Current Service when the Chartbook is open. If there still is a problem follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |