Support Board
Date/Time: Sun, 24 Nov 2024 16:25:33 +0000
Post From: Announcement: New Sierra Chart Real-Time Futures Data Feed (CME, CBOT, NYMEX, COMEX data)
| [2014-01-06 21:18:17] |
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In regards to the issue described in post #101. This has been resolved. We will be setting up more close monitoring to be aware of these kinds of problems exactly when they occur. Our systems do have a redundant set up, so all you need to do is reconnect to the data feed to switch to the other server if a particular symbol is not updating. It is hard for there to be an automatic switch in this case, because only some of the CME channels were affected. As far as what the cause was, the network engineer was not clear on the cause, but it was resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-06 21:24:05
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