Support Board
Date/Time: Mon, 25 Nov 2024 09:18:24 +0000
Post From: Your experiences with Interactive Brokers
| [2020-02-28 04:39:52] |
| User19165 - Posts: 346 |
|
I've used IB for the past 15 years trading futures across a variety of timezones. You can't beat them for products offered at a reasonable price. You can find better commissions out there for the popular common markets but they won't offer the market diversity that IB offers. The software is counter-intuitive and non-standard so it can be confusing for people to use. A good example is their DOM. I have tried to use it several times but it is just so tedious that I always fall back to the standard and simple DOMs such as TT or Buttontrader. The customer service at IB is the absolute worst and if you do have a problem it will take you weeks to sort it out - that can be a huge pain for people in different timezones than the USA. One time they completely froze my account and never told me because I had made mistakes filling out their bank wire screen. I tried for 4 weeks to speak to someone that actually had any power to unfreeze the account but no one actually did anything. They would say, I'll pass this on to funding, or whatever it was but then they would not follow through and their was no record of them ever passing it on. Eventually I had the head of customer service email, Salvatore Reco and he promptly sorted it out. It was an absolute nightmare and I was very stressed about it. I wouldn't recommend their data at all - get a proper feed that is specializing in this area. For me, if I didn't require a variety of global markets, I wouldn't be with IB. Date Time Of Last Edit: 2020-02-28 04:41:56
|