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Date/Time: Thu, 28 Nov 2024 20:36:55 +0000



Post From: How To Tell If Data Is Delayed

[2020-02-24 16:50:16]
John - SC Support - Posts: 36350
You can see the status of the Denali Exchange Data Feed by going to this link:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=194725#DenaliExchangeDataFeed

But we see everything looks fine with your setup of the Denali Exchange Data feed on the website.

Please check and ensure that the option File >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds is enabled.

If the above is enabled, and you are still not getting real-time data, then follow these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing