Support Board
Date/Time: Wed, 05 Feb 2025 06:57:08 +0000
Post From: Ping to server timed out
| [2020-02-21 20:58:58] |
| Ernie Doo - Posts: 46 |
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Thanks for your prompt response. I pinged the DS1 and DS7.SierraCharts.com servers. For the 1st one I had an average ping of 130ms and for the 2nd one, 122ms. It could be much better but that is what I have. However, as I mentioned initially, my delay is of 2-3 seconds which I think is huge! I would like to explain my setup quickly to you. I really need to find out why is there such a big difference if I want my Studies to work in Sierra Chart. I) First of all, under Global Settings -> General Settings, I have a "Chart Update Interval in Milliseconds" of 50 (I didn't make this number smaller because it was explained by Sierra Chart that it was no recommended) and by the way, I had it initially on 500ms; I thought this was the problem but after bringing it down to 50ms, I still have that big delay. II) Under Global Settings -> Data/Trade Service Settings I have: a) Service: SC Futures Order Routing/Data b) Intraday Data Storage Time Unit: 1 Tick c) Primary Server: Server 3 (which according to Sierra's description it is in Germany and I reside in Germany) I only have 1 chart open (1 min) with only my study loaded to avoid other studies "stealing" bandwith. While reviewing the Message Log I found out that Connections are made to 3 different servers: futurestrading3.sierracharts.com, DS1.SierraCharts.com and DS7.SierraCharts.com. So, having explained all this I have a couple of questions: 1) What is futurestrading3 server for? I know the last 2 servers, DS1 and DS7 are then for market data (correct?). 2) Is there a way I can tell Sierra Chart to connect only to one market data server, either DS1 or DS7? I would of course choose the server with the fastest ping. 3) Can you think of anything else that could be happening to have this huge delay? 4) I read, I think in the Support Board, that you guys were working on supporting information on milliseconds. Is this already implemented? And what is the fastest time unit I can use? 5) And last question. Is there a way I can detect when a tick has happened? I mean, like the Intraday Data Storage Time Unit: 1 Tick, I would like to read the information at every tick, but I don't know how to do that. Currently I am reading data every time I detect the Second (time unit) changed. Thanks Sierra Team. I am really desperate because my Simulation and testing run pretty good, but the accuracy with real-time trades is extremely low. I followed everything explained under "https://www.sierrachart.com/index.php?page=doc/Backtesting.php#DifferencesBackTestRealTime" without success. Thanks again for all your support. Ernesto PS. I would love to receive EUREX data out of Frankfurt. How can I keep track if this is implemented? Is it only announced on the release notes? Date Time Of Last Edit: 2020-02-24 16:16:18
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