Support Board
Date/Time: Wed, 05 Feb 2025 03:52:41 +0000
Post From: Duplicate Order Fill Issue
| [2020-02-13 19:35:13] |
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Regarding the duplicate order fill issue, if you have this problem update to prerelease 2049 or higher. Instructions: Software Download: Fast Update If you encounter the issue let us know. We will then need to get the Message Log. We also realize all users, when they are running 2048 or higher, it is necessary to convert the trade activity log format. This is necessary to support proper delete trade activity operations and to optimize queries. To do this: Select File >> Disconnect. Select Global Settings >> Convert Trade Activity Format. When it is complete you will see a line like this in the Window >> Message Log: + RegenerateTradeActivityFilesWithoutTradeAccount: RecordsReadCount = 292150, RecordsWrittenCount = 292153 | 2020-02-15 22:28:34.744 It is ok if the records written is higher. But it should not be less. Select File >> Connect to Data Feed. This only needs to be done once. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-05 06:15:54
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