Support Board
Date/Time: Mon, 25 Nov 2024 02:41:57 +0000
Post From: ZN re-download, trade activity log issue, CL weekly chart issue
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1. Use a date-based rollover instead of a volume-based rollover. We are looking into why the volume-based rollover does not work with CL. Might have something to do with just how the CL futures volume is. 2. About the Trading Activity Log. We cannot help with this. If you believe there is an error with those particular highlighted values it is due to a market data price error or some other cause. We do not know what symbol you are referring to. We do not know whether this is from simulator live trading. We do not know the trade prices. We do not know exactly what you you did with Sierra Chart in relation to those particular values and trades. There are just way too many variables here. It is totally impossible for us to provide help with this and generally these kinds of questions are not within the scope of our support unless the problem is consistently reproducible and we have clear details and it is presented to us in the most simplest way possible. Unless we believe there is a problem that we need to correct, and we do not, we will not get involved with this. If the problem is not reproducible, then no need to provide anything further. 3. When this happens with the ZN, provide a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log And are you using the Continuous Futures Contract option on an Intraday ZN chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-01 01:20:18
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