Support Board
Date/Time: Mon, 03 Feb 2025 22:58:51 +0000
Post From: Cannot connect to data feed
| [2019-12-10 11:35:48] |
| User261490 - Posts: 9 |
|
Sierra ask me on start - the software update has been downloaded, but when I click yes - sierra will close and nothing happend - image in Attachment When I try to download current version from menu in siera this is the log: Reading Internal Order ID file. | 2019-12-10 11:28:39 Reading Trade Orders file. | 2019-12-10 11:28:39 Reading Trade Positions file. | 2019-12-10 11:28:39 Account Balance file. | 2019-12-10 11:28:39 UDPListener (1160). Port 22904 | Listening on UDP port 22904. | 2019-12-10 11:28:39 Software version: 1875 64-bit | 2019-12-10 11:28:39 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2019-12-10 11:28:39 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2019-12-10 11:28:39 * Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-10 11:28:39 Current selected Data/Trading service: CQG WebAPI | 2019-12-10 11:28:39 Chart Update Interval: 500 | 2019-12-10 11:28:39 Intraday Data Storage Time Unit: 0 | 2019-12-10 11:28:39 Time Zone: +00:00:00 (UTC+00) | 2019-12-10 11:28:39 2019-12-10 12:28:38 Local computer time | 2019-12-10 11:28:39 2019-12-10 11:28:38 Local computer time in UTC | 2019-12-10 11:28:39 2019-12-10 11:28:38 Local computer time in SC Time Zone | 2019-12-10 11:28:39 2019-12-10 11:28:39 Server time in UTC | 2019-12-10 11:28:39 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-10 11:28:39 Program path: C:\SierraChart\ | 2019-12-10 11:28:39 Data Files path: C:\SierraChart\Data\ | 2019-12-10 11:28:39 OS Version Number: 10.0 | 2019-12-10 11:28:39 Locale Setting: C | 2019-12-10 11:28:39 DLLs: Trade29CustomStudies.dll, Trade29CustomStudies_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, WemMarketOrdersV3.dll, WemMarketOrdersV3_64.dll | 2019-12-10 11:28:39 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-12-10 11:28:39 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:28:39 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-10 11:28:39 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-10 11:28:39 Received 5 login tokens. | 2019-12-10 11:28:39 Symbol settings MD5 received. Request ID: 1. | 2019-12-10 11:28:39 Symbol settings are up-to-date for cqg. | 2019-12-10 11:28:39 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:28:39 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-10 11:28:39 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-10 11:28:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-10 11:28:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:28:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-10 11:28:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-10 11:28:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-10 11:28:42 A request for the latest software update has been made. | 2019-12-10 11:28:42 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2019-12-10 11:28:42 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-10 11:28:42 Download for software update has been redirected. Request ID: 1 -> 2 | 2019-12-10 11:28:42 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2019-12-10 11:28:42 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 88.99.0.216. | 2019-12-10 11:28:42 File has been written to: C:\SierraChart\SierraChartFileDownloader.exe. File Size: 19 bytes. | 2019-12-10 11:28:42 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:28:42 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-10 11:28:42 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-10 11:28:42 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-12-10 11:28:44 * HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:30:25 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-10 11:30:25 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-10 11:30:25 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. | 2019-12-10 11:30:52 A request for the latest software update has been made. | 2019-12-10 11:30:52 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2019-12-10 11:30:52 * HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Connecting to IP: 46.4.97.203. | 2019-12-10 11:30:52 HTTPS connection ID:4 to download2.sierrachart.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. | 2019-12-10 11:30:52 Download for software update has been redirected. Request ID: 3 -> 4 | 2019-12-10 11:30:52 HTTPS connection ID:4 to download2.sierrachart.com:443 for request ID:4 (2) | Connecting to IP: 88.99.0.216. | 2019-12-10 11:30:52 File has been written to: C:\SierraChart\SierraChartFileDownloader.exe. File Size: 19 bytes. | 2019-12-10 11:30:52 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:30:52 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. | 2019-12-10 11:30:52 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Closed. | 2019-12-10 11:30:52 HTTPS connection ID:4 to download2.sierrachart.com:443 for request ID:4 (2) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:30:57 HTTPS connection ID:4 to download2.sierrachart.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. | 2019-12-10 11:30:57 HTTPS connection ID:4 to download2.sierrachart.com:443 for request ID:4 (2) | Closed. | 2019-12-10 11:30:57 |
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