Support Board
Date/Time: Mon, 03 Feb 2025 22:49:20 +0000
Post From: Cannot connect to data feed
| [2019-12-09 22:25:22] |
| John - SC Support - Posts: 37684 |
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The first thing to note is that the account that you are logged into Sierra Chart with is an expired account and is different from the one that you posted to this board with, as the account you posted with is active. We can tell by this line in the message log: Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2019-12-09 20:01:29
Therefore, log into Sierra Chart with your active account by following these instructions: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Then try to update the software. If you still have a problem with the update, let us know the exact issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |