Support Board
Date/Time: Mon, 03 Feb 2025 22:53:15 +0000
Post From: Cannot connect to data feed
| [2019-12-09 20:49:33] |
| User261490 - Posts: 9 |
|
I cannot connect to data feed and I cannot update sierra. Account Name: mike87 User Message: No reason provided. ---------------------------------------- Selected Data/Trading service: CQG WebAPI Username for Data/Trading service: PMichal ---------------------------------------- Log: Reading Internal Order ID file. | 2019-12-09 20:01:29 Reading Trade Orders file. | 2019-12-09 20:01:29 Reading Trade Positions file. | 2019-12-09 20:01:29 Account Balance file. | 2019-12-09 20:01:29 UDPListener (1252). Port 22904 | Listening on UDP port 22904. | 2019-12-09 20:01:29 Software version: 1875 64-bit | 2019-12-09 20:01:29 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2019-12-09 20:01:29 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2019-12-09 20:01:29 * Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-09 20:01:29 Current selected Data/Trading service: CQG WebAPI | 2019-12-09 20:01:29 Chart Update Interval: 500 | 2019-12-09 20:01:29 Intraday Data Storage Time Unit: 0 | 2019-12-09 20:01:29 Time Zone: +00:00:00 (UTC+00) | 2019-12-09 20:01:29 2019-12-09 21:01:28 Local computer time | 2019-12-09 20:01:29 2019-12-09 20:01:28 Local computer time in UTC | 2019-12-09 20:01:29 2019-12-09 20:01:28 Local computer time in SC Time Zone | 2019-12-09 20:01:29 2019-12-09 20:01:28 Server time in UTC | 2019-12-09 20:01:29 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-09 20:01:29 Program path: C:\SierraChart\ | 2019-12-09 20:01:29 Data Files path: C:\SierraChart\Data\ | 2019-12-09 20:01:29 OS Version Number: 10.0 | 2019-12-09 20:01:29 Locale Setting: C | 2019-12-09 20:01:29 DLLs: Trade29CustomStudies.dll, Trade29CustomStudies_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, WemMarketOrdersV3.dll, WemMarketOrdersV3_64.dll | 2019-12-09 20:01:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:29 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-12-09 20:01:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-12-09 20:01:29 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:29 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 20:01:29 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 20:01:29 Received 5 login tokens. | 2019-12-09 20:01:29 Symbol settings MD5 received. Request ID: 1. | 2019-12-09 20:01:29 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:29 Requested symbol settings for service code cqg. Request ID: 2. Overwrite = on. | 2019-12-09 20:01:29 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 20:01:29 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:29 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-09 20:01:29 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-09 20:01:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-12-09 20:01:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-12-09 20:01:29 Symbol settings received. Request ID: 2. | 2019-12-09 20:01:30 Processed 1243 symbol settings. | 2019-12-09 20:01:30 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:30 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-12-09 20:01:30 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2019-12-09 20:01:30 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:31 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 20:01:31 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:31 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 20:01:31 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 20:01:31 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:32 A request for the latest software update has been made. | 2019-12-09 20:01:32 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2019-12-09 20:01:32 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 20:01:32 Download for software update has been redirected. Request ID: 1 -> 2 | 2019-12-09 20:01:32 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:32 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 88.99.0.216. | 2019-12-09 20:01:32 File has been written to: C:\SierraChart\SierraChartFileDownloader.exe. File Size: 19 bytes. | 2019-12-09 20:01:32 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:32 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 20:01:32 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 20:01:32 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-12-09 20:01:34 * HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:53 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-09 20:01:53 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-09 20:01:53 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:55 The message log has been sent to support. | 2019-12-09 20:01:55 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 20:01:55 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2019-12-09 20:01:56 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:56 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 20:01:56 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 20:01:56 |