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Date/Time: Sat, 04 May 2024 22:52:10 +0000



Post From: Missing intraday data

[2019-12-05 13:04:26]
Sierra Chart Engineering - Posts: 104368
The data is being downloaded from the wrong server:
HD Request # 21 | Downloading Intraday chart data for CLF20_FUT_NYMEX to the file CLF20_FUT_NYMEX.scid. Service: nymex | 2019-12-05 06:25:32.804
HD Request # 21 | Download start date-time: 2019-12-05 02:46:00.000 | 2019-12-05 06:25:32.805
HD Request # 21 | Using server: ds21.sierracharts.com port 10150 | 2019-12-05 06:25:32.806
But we are unable to reproduce the problem or see how this could possibly occur. We need to think about this some more.

This should not matter but try updating the symbol settings:

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-12-05 13:05:49