Support Board
Date/Time: Mon, 03 Feb 2025 18:23:17 +0000
Post From: Not receiving RT Data and Market Depth Data for NYBOT (ICE US) symbols
| [2019-11-25 15:00:03] |
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Understood. Sorry about the delay. We are still checking on the Barchart side related to this. Follow the instructions below, to provide the log for the instance of Sierra Chart which has this issue (Just one of them if all they all do). Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |