Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 19 Apr 2024 10:38:28 +0000
Post From: Trial Setup Nightmare (Not following instructions and what we are telling them)
| [2019-11-10 05:42:44] |
| |
|
You know you really are not paying attention to basic facts which are right in front of you and which we have told you repeatedly in the ticket. You are given a very strong warning before activating one of the CME Nonprofessional fees stating that a funded trading account is required. And then you write all of this: What the F@#k does that even mean?
YOU guys set up the trail versions, don't you? I don't need to setup and fund a trading account for a "Trail" version do I? If I do, then what's the point of a trial version? I all want to see is REAL data so I can test your product. And believe that is what I paid for (again, see the screenshots) Why is this so difficult to understand? How do you expect people to join your services/use your products if you can't even set them up with a fully functional TRIAL version? You are just complaining here about God damn CME market data rules. Why are you complaining to us about these? Can you explain this to us? These are nothing more than a bunch a god damn rules. Refer to: Is Historical and Real-time Futures Data Included?: Do Not Complain! / Zero Tolerance Policy Anyway, we are going to cancel the data feed because it is just a waste of time and you obviously are not paying attention to the information right in front of you. Now what we recommend you do is just wait a few more days until we have a delayed streaming data feed. You cannot get real-time data unless you activate the professional fees, and those have a free trial and therefore no cost for the first month. We stated all of this in the ticket to you, and all of this is explained in the steps for the data feed. As well as the actual prompts during the setup process. All of this problem here is why we are very open and say these are nothing more than a bunch a god damn rules. And someone posted that on the Futures I/O site. Thank you! Thank you for posting our statements that these are nothing more than God damn rules and we say that should be repeated a trillion times. Thank you. Look at all of the nonsense and time that we put up with related to this. And all of the time and money wasted here. This is more than insane. And we are doing nothing wrong other than complying with the rules in order to avoid heavy financial penalties from the exchange. Do you understand that? We really deserve an apology here. All we are doing is being very polite here. They either have a language barrier or just don't know how to fix my problem. No, the problem is you. This is point-blank nothing more than a false statement by you.We are extending your trial to give you time to use our upcoming delayed data feed . Check back in about a week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |