Support Board
Date/Time: Mon, 03 Feb 2025 02:59:33 +0000
Post From: What the hell just happened with L1 and L2 data??
| [2019-10-16 20:00:30] |
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I tried to disconnect and reconnect a few times, no success. I This tells us, there was some network connectivity issue somewhere if this was not helping. Because you would have been switching between two different servers in two different data centers, with different physical connectivity. The following ISPs are used by our servers: CBOT - Cogent (upcoming server) Equinix CH1 - Verizon (Currently used) CME DC3 - Zayo (currently used) As far as the issue with the market depth data, we think that the subscription to market depth data just was not getting through, due to the connectivity issue, and that's why it was delayed. It is quite clear that this was an issue outside of our servers and network. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-16 21:49:03
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