Support Board
Date/Time: Sun, 02 Feb 2025 22:54:35 +0000
Post From: User Email Question
| [2019-10-04 16:49:01] |
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Could you please update Sierra Chart to the current version following these instructions: Software Download: Fast Update Make sure both of these settings are set to at least 372: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxHistoricalIntradayDaysToDownload You should see that the Service is set to as SC Data-All Services. ---- We then want you to follow the instructions below and if there still is a problem provide us the log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |