Support Board

Date/Time: Sun, 19 May 2024 00:03:05 +0000

Post From: URGENT: Trailing stop failed. Do stops not work on high volatility? Where is warning?

[2019-10-04 14:06:47] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is going to be a chargeable analysis. You need to follow through the instructions here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis We expect it would cost less than 15 USD. If you think there is a problem on the Sierra Chart side, there is not. We also notice you are running an older version of Sierra Chart. You need to update today because the version you are running is going to be discontinued over the weekend. We do not think there is any problem in the version you are running but when there is a failed modification of a trailing stop, there is not going to be a retry after so many failed modifications in a row. This is a new feature which is not likely in the version you are running. This is very necessary in order not to run into order rate limitations imposed by CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-04 14:32:54