Support Board

Date/Time: Sun, 19 May 2024 03:35:54 +0000

Post From: TT order routing

[2019-09-13 17:22:05] Link To Thread - Link To Post [Go To First Post]
User695518 - Posts: 50
SC Engineering, thanks for providing details about this issue from your standpoint. I completely understand that you are unable to cancel customer orders and have resolved some issues preventing users from cancelling "stuck, inactive orders". TT seems to have taken ownership of their issue, based on their root cause blog post. However, this order routing option is still advertised as the Sierra Chart Futures Order Routing Service With Data. Sierra Chart has branded it and put their name on it! Sierra Chart's reputation is still involved, as this is your official order routing solution. Given TT's openly documented mishandling of their own infrastructure, it does not seem that they take their infrastructure seriously at all... Going forward, is the Sierra Chart Futures Order Routing Service With Data still a viable and reliable option? In post #51, it was said that TT cannot be trusted and that SC will not be putting new users on this service. Is that still the case? Is SC still working on creating a new order routing service directly to the CME? Can any other Sierra Chart Futures Order Routing Service With Data users describe their experience since this issue occurred? Any other issues with orders? Date Time Of Last Edit: 2019-09-13 17:22:49