Support Board
Date/Time: Sun, 02 Feb 2025 15:58:02 +0000
Post From: Bitmex trade service connection issues
| [2019-09-09 08:32:45] |
| greyscape - Posts: 4 |
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I've been in contact bitmex support of the past few days and they are under the impression the error code you referenced implied the error is on sierras end. I desperately need this resolved. Here is a copy of their response. 288111 is the ticket number. I have reviewed your error logs and found the following. There are no restrictions on your account for API, I would suggest to contact SierraCharts as the connection is being closed client side.
BitMEX Trading Direct | Web socket state is now open. | 2019-09-08 16:33:23.830 BitMEX Trading Direct | Connected to data and trading server. | 2019-09-08 16:33:23.830 Triggering next historical data download in queue. | 2019-09-08 16:33:23.831 Triggering next historical data download in queue. | 2019-09-08 16:33:23.831 Triggering next historical data download in queue. | 2019-09-08 16:33:23.831 Triggering next historical data download in queue. | 2019-09-08 16:33:23.831 BitMEX Trading Direct socket (1) | Socket gracefully closed by remote side. | 2019-09-08 16:33:27.241 BitMEX Trading Direct | Network socket for WebSocket has been closed by remote side or error. | 2019-09-08 16:33:27.241 BitMEX Trading Direct | WebSocket closed. | 2019-09-08 16:33:27.241 Connection to the external service has been lost. | 2019-09-08 16:33:27.241 BitMEX Trading Direct socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-09-08 16:33:27.241 BitMEX Trading Direct socket (1) | Closed. | 2019-09-08 16:33:27.241 BitMEX Trading Direct | Disconnected. | 2019-09-08 16:33:27.254 Let us know if you have further questions. Regards, Sen BitMEX |