Support Board
Date/Time: Sun, 02 Feb 2025 15:47:53 +0000
Post From: Bitmex trade service connection issues
| [2019-09-09 05:53:40] |
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These are the relevant messages: BitMEX Trading Direct | Web socket state is now open. | 2019-09-08 16:33:23.830
BitMex is closing the connection for unknown reasons immediately after the connection succeeds. Try creating a new API Key and secret and using those in Sierra Chart. Here are the instructions:BitMEX Trading Direct | Connected to data and trading server. | 2019-09-08 16:33:23.830 BitMEX Trading Direct socket (1) | Socket gracefully closed by remote side. | 2019-09-08 16:33:27.241 BitMEX Trading Direct | Network socket for WebSocket has been closed by remote side or error. | 2019-09-08 16:33:27.241 BitMEX Trading Direct | WebSocket closed. | 2019-09-08 16:33:27.241 Connection to the external service has been lost. | 2019-09-08 16:33:27.241 https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#SetupInstructions Otherwise, we do not see how we can provide more help with this. But we will contact BitMex about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-09 05:54:07
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