Support Board
Date/Time: Sun, 02 Feb 2025 12:56:36 +0000
Post From: Continuous connect then disconnect
| [2019-09-05 19:11:00] |
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This takes time to go through the log properly. This is what we see: At this point there is a successful connection to BitMex: BitMEX Trading Direct | Connected to data and trading server. | 2019-09-05 16:03:46.691 And at this point a few seconds later BitMex is closing the connection: BitMEX Trading Direct socket (1) | Socket gracefully closed by remote side. | 2019-09-05 16:03:49.632 BitMEX Trading Direct | Network socket for WebSocket has been closed by remote side or error. | 2019-09-05 16:03:49.635 BitMEX Trading Direct | WebSocket closed. | 2019-09-05 16:03:49.635 Connection to the external service has been lost. | 2019-09-05 16:03:49.635 So you need to ask BitMex why that is happening. Of course this is just one example out of many in the log provided. In our experience it might help to generate a new API key and secret and enter those in Sierra Chart: https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-05 19:12:15
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