Support Board
Date/Time: Mon, 03 Feb 2025 02:56:59 +0000
Post From: Notice: Transact Websocket Connectivity Issue
| [2019-09-05 01:16:12] |
| |
|
They did not directly confirm that. But based on their own internal testing, the problem where they kept losing the connection on the websocket which was using the binary price packet is no longer occurring now that we are using the compact JSON encoding. They do not believe the problem is on their side, but we did tell them today, it is exceptionally unlikely it is on the Sierra Chart side and we just left it at that. We said that we would have to go through a very low level buffer analysis to see what is happening, but if 1985 resolves this, then that will be unnecessary. This is why we want the feedback. We did not observe any problem today ourselves. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-05 01:16:48
|