Support Board
Date/Time: Mon, 25 Nov 2024 00:35:34 +0000
Post From: Trading DOM not working properly for symbol ZB-201403-CME
| [2013-12-09 20:33:02] |
| User18601 - Posts: 31 |
|
This is what I do: - I disable: "Global Settings >> Data/Trade Service Settings >> Use CME Gateway for CBOT Symbols" - I Disconnect and Connect again after 5 seconds - I open a chart for ZB-201403-CBOT * The chart shows the data only from 9 am (CET) to the time I opened it and then it is frozen. If I disconnect and connect again then the data is refreshed in the Chart but it becomes frozen again. - I open a Trading DOM for ZB-201403-CBOT and I get a message in the DOM "Symbol is Unknown. Click for symbol information. I click there and I am redirected to "Supported Data and Trade Services" page in Sierrachart.com These are the log messages: Unsubscribed from market depth data for ZB-201403-CBOT | 2013-12-09 21:30:17 Requesting market data for ZB-201403-CBOT. Depth levels: 1 | 2013-12-09 21:30:17 Symbol Error - ZB-201403-CBOT is unknown, unavailable, or improperly formatted. FIX message: Unknown or missing market: Entry #1 | 2013-12-09 21:30:18 Symbol Error - ZB-201403-CBOT is unknown, unavailable, or improperly formatted. FIX message: Unknown or missing market: Entry #1 | 2013-12-09 21:30:18 Requesting market depth updates for: ZB-201403-CBOT if supported. | 2013-12-09 21:31:47 Requesting market data for ZB-201403-CBOT. Depth levels: 5 | 2013-12-09 21:31:47 Symbol Error - ZB-201403-CBOT is unknown, unavailable, or improperly formatted. FIX message: Unknown or missing market: Entry #1 | 2013-12-09 21:31:48 Symbol Error - ZB-201403-CBOT is unknown, unavailable, or improperly formatted. FIX message: Unknown or missing market: Entry #1 | 2013-12-09 21:31:48 Unsubscribed from market depth data for ZB-201403-CBOT | 2013-12-09 21:31:52 Requesting market data for ZB-201403-CBOT. Depth levels: 1 | 2013-12-09 21:31:52 Symbol Error - ZB-201403-CBOT is unknown, unavailable, or improperly formatted. FIX message: Unknown or missing market: Entry #1 | 2013-12-09 21:31:53 Symbol Error - ZB-201403-CBOT is unknown, unavailable, or improperly formatted. FIX message: Unknown or missing market: Entry #1 | 2013-12-09 21:31:53 |