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Date/Time: Sun, 05 May 2024 14:55:22 +0000

Post From: Orders placed From Sierra Chart Not Appearing On TransAct DOM and Not Routed for Executio

[2019-08-21 04:11:56] Link To Thread - Link To Post [Go To First Post]
Meklon - Posts: 217
Hello support, I have been using version 1967 for several weeks and until yesterday it was functioning. I am able to connect to Infinity Transact without any issues and live data going through without a problem but when placing any orders on Sierra Chart platform they are not showing up on the Infinity DOM and after 5-7 seconds disappear from the chart with the following error message in the log: Requesting order status for non-responsive order. \| Symbol: ESU9 \| TradeAccount: [Sim]******* \| InternalOrderID: 48424 \| Current Status: Order Sent \| 2019-08-20 21:04:56.721 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 48424. Service Order ID: (none). Symbol: ESU9. Account: [Sim]*****8 \| 2019-08-20 21:05:26.711 I have tried upgrading to the latest version 1978 but no effect - same problem. Orders are placed on the chart not showing in the DOM and not going through. After few seconds they disappear, generating an error in the log. This is a MAJOR outage, impacting trading. Please advise. Date Time Of Last Edit: 2019-08-21 04:13:21