Support Board
Date/Time: Sun, 02 Feb 2025 16:55:25 +0000
Post From: TT order routing
| [2019-08-13 20:38:53] |
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In regards to post 56, we are working on the issue. We see what the problem is. On our server side if the order is in a Pending Cancel state, any additional cancel requests are queued. At the time that was implemented, that was a judgment made that made sense at the time, but we are removing that now because clearly you need to be able to get unrestricted cancels through at any moment you want. Just give us about 15 minutes to get that queueing removed and we will call you again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |