Support Board
Date/Time: Sun, 02 Feb 2025 01:58:09 +0000
Post From: Unable to connect to Data feed
| [2019-08-11 00:37:52] |
| User345195 - Posts: 7 |
|
Hello, I am unable to connect to the data feed, my message log is pasted below. It seems like something I have done with looping the charts or something? Also I have a payment coming due to you on Aug 11th and was about to make the payment but I noticed something that says as of July 1st I am now able to and you recommend doing order routing directly through you instead of CQG. My FCM is Tradovate which is not on the list in your documentation but I am also with CQG so I just wanted so see if this is possible or not? Thanks for you help, this is my first support ticket so I am not sure if I have sent you all the information you need, please let me know if there is anything else I need to send you in regards to the issue, I look forward to hearing back from you,thanks again. Quinn Van Vranken Reading Internal Order ID file. | 2019-08-10 18:31:16.901 Reading Trade Orders file. | 2019-08-10 18:31:16.968 Reading Trade Positions file. | 2019-08-10 18:31:16.968 Reading Account Balance file. | 2019-08-10 18:31:16.969 UDPListener (1344). Port 22903 | Listening on UDP port 22903. | 2019-08-10 18:31:16.985 Software version: 1928 64-bit | 2019-08-10 18:31:16.985 Usage end date: 2019-08-21 | 2019-08-10 18:31:16.985 Enabled for: Advanced Features. | 2019-08-10 18:31:16.985 Enabled for: Advanced Features 2. | 2019-08-10 18:31:16.985 Enabled for: Sierra Chart Historical Data Service. | 2019-08-10 18:31:16.985 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-10 18:31:16.985 Current selected Data/Trading service: CQG WebAPI | 2019-08-10 18:31:16.985 Custom symbol settings values: enabled | 2019-08-10 18:31:16.985 Chart Update Interval: 40 | 2019-08-10 18:31:16.985 Intraday Data Storage Time Unit: 0 | 2019-08-10 18:31:16.985 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-10 18:31:16.985 2019-08-10 18:31:16 Local computer time | 2019-08-10 18:31:16.985 2019-08-11 00:31:16 Local computer time in UTC | 2019-08-10 18:31:16.985 2019-08-10 18:31:16 Local computer time in SC Time Zone | 2019-08-10 18:31:16.985 2019-08-11 00:31:41 Server time in UTC | 2019-08-10 18:31:16.985 Local computer UTC time and Server UTC time difference: 25 seconds. | 2019-08-10 18:31:16.985 Program path: C:\SierraChart\SierraChartTransActMA\ | 2019-08-10 18:31:16.985 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2019-08-10 18:31:16.985 OS Version Number: 10.0 | 2019-08-10 18:31:16.985 Locale Setting: C | 2019-08-10 18:31:16.985 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2019-08-10 18:31:16.986 Created the DTC Protocol server. | 2019-08-10 18:31:16.996 DTC Protocol Server listening on port 11099. | 2019-08-10 18:31:16.997 Created the DTC Protocol historical data server. | 2019-08-10 18:31:16.997 HD Server Manager | Listening on port 11098 | 2019-08-10 18:31:16.997 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-08-10 18:31:16.998 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-08-10 18:31:16.998 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-08-10 18:31:16.998 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-08-10 18:31:17.020 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-08-10 18:31:17.175 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-08-10 18:31:17.175 Received 5 login tokens. | 2019-08-10 18:31:17.619 Symbol settings MD5 received. Request ID: 1. | 2019-08-10 18:31:17.702 Symbol settings are up-to-date for cqg. | 2019-08-10 18:31:17.702 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-08-10 18:31:17.865 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-08-10 18:31:17.965 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-08-10 18:31:18.027 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-08-10 18:31:18.027 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-08-10 18:31:18.124 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-08-10 18:31:18.124 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-08-10 18:31:18.984 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-08-10 18:31:18.984 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-08-10 18:31:19.933 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-08-10 18:31:20.094 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-08-10 18:31:20.095 CQG WebAPI | Connecting to server api.cqg.com | 2019-08-10 18:31:22.681 CQG WebSocket | Connecting to WebSocket server. | 2019-08-10 18:31:22.681 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-10 18:31:22.762 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-08-10 18:31:22.762 CQG WebSocket | Opening WebSocket. | 2019-08-10 18:31:22.815 CQG WebSocket | Sending WebSocket handshake. | 2019-08-10 18:31:22.815 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-10 18:31:23.032 CQG WebSocket | Server header | Connection: upgrade | 2019-08-10 18:31:23.032 CQG WebSocket | Server header | Sec-WebSocket-Accept: mmkrOOS7tJwXwNON+bJlxiUf8Bc= | 2019-08-10 18:31:23.032 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-08-10 18:31:23.032 CQG WebSocket | Server header | Upgrade: websocket | 2019-08-10 18:31:23.032 CQG WebSocket | Server header | | 2019-08-10 18:31:23.032 CQG WebSocket | Web socket state is now open. | 2019-08-10 18:31:23.032 CQG WebAPI | WebSocket connected. | 2019-08-10 18:31:23.032 CQG WebAPI | Sending market data logon message. | 2019-08-10 18:31:23.032 Service connection timed out. Will disconnect and retry. | 2019-08-10 18:32:22.678 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-10 18:32:22.678 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-10 18:32:22.678 CQG WebSocket | WebSocket closed. | 2019-08-10 18:32:22.693 CQG WebAPI | WebSocket closed. | 2019-08-10 18:32:22.693 CQG WebAPI | Disconnected. | 2019-08-10 18:32:22.693 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-10 18:32:22.693 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-10 18:32:22.694 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-10 18:32:22.745 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-10 18:32:22.745 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-08-10 18:32:22.801 CQG WebSocket socket (1) | Closed. | 2019-08-10 18:32:22.801 CQG WebAPI | Connecting to server api.cqg.com | 2019-08-10 18:32:25.724 CQG WebSocket | Connecting to WebSocket server. | 2019-08-10 18:32:25.724 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-10 18:32:25.726 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-08-10 18:32:25.726 CQG WebSocket | Opening WebSocket. | 2019-08-10 18:32:25.781 CQG WebSocket | Sending WebSocket handshake. | 2019-08-10 18:32:25.781 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-10 18:32:26.012 CQG WebSocket | Server header | Connection: upgrade | 2019-08-10 18:32:26.012 CQG WebSocket | Server header | Sec-WebSocket-Accept: bO/5tBxedQ7QTM7ghW2ejTkUbUw= | 2019-08-10 18:32:26.012 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-08-10 18:32:26.012 CQG WebSocket | Server header | Upgrade: websocket | 2019-08-10 18:32:26.012 CQG WebSocket | Server header | | 2019-08-10 18:32:26.012 CQG WebSocket | Web socket state is now open. | 2019-08-10 18:32:26.012 CQG WebAPI | WebSocket connected. | 2019-08-10 18:32:26.012 CQG WebAPI | Sending market data logon message. | 2019-08-10 18:32:26.012 CQG WebAPI | Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. | 2019-08-10 18:32:29.260 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-10 18:32:29.279 CQG WebAPI | Disconnected. | 2019-08-10 18:32:29.279 CQG WebSocket | WebSocket closed. | 2019-08-10 18:32:29.279 CQG WebAPI | WebSocket closed. | 2019-08-10 18:32:29.279 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-10 18:32:29.332 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-10 18:32:29.333 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-08-10 18:32:29.383 CQG WebSocket socket (1) | Closed. | 2019-08-10 18:32:29.383 CQG WebAPI | Connecting to server api.cqg.com | 2019-08-10 18:35:34.100 CQG WebSocket | Connecting to WebSocket server. | 2019-08-10 18:35:34.100 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-10 18:35:34.180 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-08-10 18:35:34.181 CQG WebSocket | Opening WebSocket. | 2019-08-10 18:35:34.233 CQG WebSocket | Sending WebSocket handshake. | 2019-08-10 18:35:34.233 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-10 18:35:34.460 CQG WebSocket | Server header | Connection: upgrade | 2019-08-10 18:35:34.460 CQG WebSocket | Server header | Sec-WebSocket-Accept: 8tdr7SVOjoPAgPqCZdM7BKZq61w= | 2019-08-10 18:35:34.460 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-08-10 18:35:34.460 CQG WebSocket | Server header | Upgrade: websocket | 2019-08-10 18:35:34.460 CQG WebSocket | Server header | | 2019-08-10 18:35:34.460 CQG WebSocket | Web socket state is now open. | 2019-08-10 18:35:34.460 CQG WebAPI | WebSocket connected. | 2019-08-10 18:35:34.460 CQG WebAPI | Sending market data logon message. | 2019-08-10 18:35:34.460 CQG WebAPI | Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. | 2019-08-10 18:36:30.189 CQG WebAPI | Disconnected. | 2019-08-10 18:36:30.209 CQG WebSocket | WebSocket closed. | 2019-08-10 18:36:30.209 CQG WebAPI | WebSocket closed. | 2019-08-10 18:36:30.209 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-10 18:36:30.209 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-10 18:36:30.262 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-10 18:36:30.262 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-08-10 18:36:30.320 CQG WebSocket socket (1) | Closed. | 2019-08-10 18:36:30.320 |