Support Board
Date/Time: Sat, 01 Feb 2025 23:52:37 +0000
Post From: Failure to receive real time quotes after completing required form and paid fees
| [2019-08-08 05:32:59] |
| User327580 - Posts: 11 |
|
Software version: 1967 32-bit | 2019-08-08 05:29:24.440 Usage end date: 2019-09-02 | 2019-08-08 05:29:24.440 Enabled for: Advanced Features 2. | 2019-08-08 05:29:24.440 Enabled for: Sierra Chart Historical Data Service. | 2019-08-08 05:29:24.440 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-08-08 05:29:24.440 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-08-08 05:29:24.440 Enabled for exchange: CME, For professionals - Netting | 2019-08-08 05:29:24.440 Enabled for exchange: CBOT (Trading Account Required) | 2019-08-08 05:29:24.440 Enabled for exchange: COMEX (Trading Account Required) | 2019-08-08 05:29:24.440 Enabled for exchange: NYMEX (Trading Account Required) | 2019-08-08 05:29:24.440 Received 2 data feed usernames. | 2019-08-08 05:29:24.440 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-08 05:29:24.440 Current selected Data/Trading service: SC Data - All Services | 2019-08-08 05:29:24.440 Custom symbol settings values: enabled | 2019-08-08 05:29:24.440 Chart Update Interval: 500 | 2019-08-08 05:29:24.440 Intraday Data Storage Time Unit: 1 | 2019-08-08 05:29:24.440 Time Zone: +00:00:00 (UTC+00) | 2019-08-08 05:29:24.440 2019-08-08 13:29:24 Local computer time | 2019-08-08 05:29:24.440 2019-08-08 05:29:24 Local computer time in UTC | 2019-08-08 05:29:24.440 2019-08-08 05:29:24 Local computer time in SC Time Zone | 2019-08-08 05:29:24.440 2019-08-08 05:18:59 Server time in UTC | 2019-08-08 05:29:24.440 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-08-08 05:29:24.440 Program path: C:\SierraChart\ | 2019-08-08 05:29:24.440 Data Files path: C:\SierraChart\Data\ | 2019-08-08 05:29:24.440 OS Version Number: 6.3 | 2019-08-08 05:29:24.441 Locale Setting: C | 2019-08-08 05:29:24.441 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-08 05:29:24.441 File >> Disconnect selected. | 2019-08-08 05:29:40.366 SC Data - All Services | Disconnected from the server. | 2019-08-08 05:29:40.384 SC Data - All Services | Disconnected. | 2019-08-08 05:29:40.384 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-08 05:29:40.385 DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-08-08 05:29:40.590 DTC Client socket (1) | Closed. | 2019-08-08 05:29:40.590 SC Data - All Services | Connected to data server. | 2019-08-08 05:29:43.415 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-08-08 05:29:43.415 Mapping ESU19 to ESU19. Service code: cme | 2019-08-08 05:29:43.552 SC Data - All Services | Starting real-time market data updates for: ESU19 (ESU19). ID: 1 Service code: cme | 2019-08-08 05:29:43.552 SC Data - All Services | Using username 1 | 2019-08-08 05:29:43.552 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2019-08-08 05:29:43.552 SC Data - All Services | Requesting security definition data for: ESU19 (ESU19). ID: 1 | 2019-08-08 05:29:43.552 Intraday data recording state for symbol ESU19 is set to download 'Pending'. | 2019-08-08 05:29:43.552 Delaying start of download for ESU19 | 2019-08-08 05:29:43.557 DTC Client socket (1) | Creating socket. | 2019-08-08 05:29:43.558 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2019-08-08 05:29:43.558 SC Data - All Services | Connected to server. | 2019-08-08 05:29:43.755 SC Data - All Services | Starting socket receive thread. | 2019-08-08 05:29:43.755 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-08-08 05:29:43.755 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-08-08 05:29:43.965 SC Data - All Services | Sending logon request message. | 2019-08-08 05:29:43.965 SC Data - All Services | Received logon response. | 2019-08-08 05:29:44.184 SC Data - All Services | Server Name: SC Realtime Server. | 2019-08-08 05:29:44.184 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-08-08 05:29:44.184 SC Data - All Services | Successfully connected. | 2019-08-08 05:29:44.184 SC Data - All Services | Trading is not supported. | 2019-08-08 05:29:44.184 SC Data - All Services | Restarting real-time data updates for symbol: ESU19 -> ESU19 | 2019-08-08 05:29:44.184 Symbol Error - ESU19 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2019-08-08 05:29:44.402 SC Data - All Services | Received security definition for symbol ESU19 | 2019-08-08 05:29:44.406 HD Request # 3 | Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme | 2019-08-08 05:29:44.890 HD Request # 3 | Download start date-time: 2019-08-08 05:10:12.000 | 2019-08-08 05:29:44.890 HD Request # 3 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2019-08-08 05:29:44.894 Socket (2) | Creating socket. | 2019-08-08 05:29:44.901 Socket (2) | Connecting to IP: 8.18.161.135. | 2019-08-08 05:29:44.901 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-08-08 05:29:45.306 HD Request # 3 | Sending historical data logon request message. | 2019-08-08 05:29:45.306 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-08-08 05:10:12. Record interval: 1. Symbol: ESU19 | 2019-08-08 05:29:45.506 HD Request # 3 | Decompressing data. | 2019-08-08 05:29:45.705 HD Request # 3 | Receiving Intraday data for ESU19 starting at 2019-08-08 05:10:12 | 2019-08-08 05:29:45.705 HD Request # 3 | Timestamp of first Intraday data file record written: 2019-08-08 05:10:12 | 2019-08-08 05:29:45.706 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-08 05:29:45.707 Historical data download thread signaled to stop. | 2019-08-08 05:29:45.707 HD Request # 3 | Received 168 records from 2019-08-08 05:10:12.000 to 2019-08-08 05:19:37.000 (9.4 minutes) and wrote 168 records for ESU19 | 2019-08-08 05:29:45.707 HD Request # 3 | Completion time: 1s | 2019-08-08 05:29:45.707 HD Request # 3 | Intraday data download complete for ESU19. Unique request ID: 2 | 2019-08-08 05:29:45.707 Removed historical data download ID 2 | 2019-08-08 05:29:45.707 Real-time Intraday chart data file updates started for ESU19 | 2019-08-08 05:29:45.707 Opened cached Intraday file: C:\SierraChart\Data\ESU19.scid | 2019-08-08 05:29:45.708 Intraday chart data file opened for ESU19 | 2019-08-08 05:29:45.708 Socket (2) | Socket gracefully closed by remote side. | 2019-08-08 05:29:45.906 Socket (2) | Closed. | 2019-08-08 05:29:45.906 |