Support Board
Date/Time: Sun, 02 Feb 2025 19:01:05 +0000
Post From: Waiting to download historical data
| [2019-08-01 19:15:47] |
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We apologize for the delay. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog This is the most direct help you can get here on the Support Board. Normally I have to wait 15 minutes for Sierra to start up (also too long). But now it looks like nothing happens.. High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Also, instead of using Rithmic we recommend changing over to this new service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart has substandard connectivity to Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-01 19:17:47
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