Support Board
Date/Time: Thu, 06 Feb 2025 23:20:16 +0000
Post From: Service Connection Error
| [2019-07-31 18:05:21] |
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This really should be handled by your broker. Contact your broker and let them know you are getting this message: CQG WebAPI | Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. | 2019-07-31 10:52:49.114 Otherwise, start an account support ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets And tell us your CQG username. And make reference to this Support Board posting by providing a link to it in the ticket. We will then contact CQG. But really these kinds of issues should go through your broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |