Support Board
Date/Time: Sun, 24 Nov 2024 18:43:22 +0000
Post From: Announcement: New Sierra Chart Real-Time Futures Data Feed (CME, CBOT, NYMEX, COMEX data)
| [2013-12-02 04:16:33] |
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Some Sierra Chart accounts that had subscribed to this data feed in November, are no longer enabled for it because either you have disabled the automatic renewal or there was a not enough Additional Services Balance on your Sierra Chart account to cover the next months fees. In this particular case, to use the data feed provided by your trading service, if Sierra Chart was running at the time that December 1 came, it is necessary to restart Sierra Chart to cause an update of some internal variables or disable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. Otherwise, you will not get data because you cannot connect to the Sierra Chart data server and there will not be a request to your trading service for market data. If you want to reenable the Sierra Chart Real-time futures data feed, you can do so on this page: https://www.sierrachart.com/usercp.php?page=Features There is a link on that page to add more credit to your account to pay for the data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-02 06:17:03
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