Support Board
Date/Time: Sat, 01 Feb 2025 08:58:50 +0000
Post From: Sierra Chart crashing with Renko chart open
| [2019-06-30 01:39:21] |
| Meklon - Posts: 223 |
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Hello Support, I have had this problem for a while but lately it became substantially more exacerbated. SC is crashing if I am working with Renko charts. Initially I thought this may be caused by an extensive calculation necessary for the Renko format so I have cut down the number of days loaded to only 10 days (even though this substantial impacts my ability to do analyses on a longer period of time). This did not help. If I have Renko chart for NQ (or any other futures market) open in a higher format the platform is more or less stable. However, if I try to zoom in into a lower time frame on the same chart - Sierra Charts crashes and shuts down. Example: NQ Renko chart of 8 ticks is more or less stable (almost never crashes) but switching down to 4 ticks Renko on the same chart almost immediately shuts the platform down. I am attaching an image of my Renko chart configuration. Quick note: I am projecting the drawings on this Renko chart from another chart with a higher time frame but I don't think this is what 's causing a problem. Other charts with the same drawings projected are NOT crashing the platform. It is ONLY happening when I try to manipulate the setting of the Renko chart, specifically zooming in to a smaller timeframe or adding substantially larger number of days to load This is not a corrupt chart or a chart book because I have tested extensively by opening a brand new chart book and a single new Renko chart. After one or 2 clicks or manipulations with Renko chart the platform still crashes. I am running Sierra Chart version 1928 64-Bit on Win-10 Professional 64-Bit. The server is quite capable of handling any workload so I seriously doubt this is a resource limitation: Processor - Intel(R) 64-Bit Core(TM) i7 CPU 950 @ 3.07GHz - 3.83 GHz Installed RAM - 24GB Any suggestion on what could be the root cause of these crashes? Date Time Of Last Edit: 2019-06-30 02:23:49
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 Renko-Crash.png / V - Attached On 2019-06-30 01:38:59 UTC - Size: 55.24 KB - 357 views |