Support Board
Date/Time: Sat, 01 Feb 2025 09:48:26 +0000
Post From: Sent Message Log
| [2019-06-27 04:59:25] |
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We see you are using Rithmic. Rithmic apparently had a problem with one of their servers today since we have other reports of a connectivity problem as well with Rithmic. We cannot solve Rithmic connectivity issues. For more information about this, refer to: https://www.sierrachart.com/index.php?page=doc/Rithmic.php#TechnicalSupportPolicy We recommend in the month of July that you change to this new service: Sierra Chart / Trading Technologies Futures Order Routing Service We would like to help you migrate over to our new order routing solution. We can do that anytime next month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |