Support Board
Date/Time: Fri, 31 Jan 2025 20:20:17 +0000
Post From: Chart Issues
| [2019-05-22 17:13:58] |
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When I reset my clock using "Time Stamp to Local Computer Clock" and then "re-downloaded" the data, my entire chartbook was erased as were the program specific tool bar settings and chart settings. This is not even technically possible. It is not possible for either of these things to affect the global configuration or a Chartbook. There are backups available, refer to: Chartbooks (Workspaces): Accessing a Backup Chartbook File Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Every time there is some catastrophic reset of the program, You have got something seriously wrong with your system if you are having this problem from time to time.For the record, no one ever reports anything like you have encountered. We recommend that you replace your storage drive or run a check of it and correct any errors. Something is seriously wrong. This is the first thing you are going to need to do. As we said something is very wrong on your system to encounter what you have. To download missing data, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Here is the documentation for the clock study: Clock - RealTime It can be moved around the chart just simply by left clicking on it twice and moving it to where you want. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-22 17:20:04
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