Support Board
Date/Time: Fri, 31 Jan 2025 16:46:16 +0000
Post From: the data from IB is not creating correct footprint chart
| [2019-05-10 10:41:01] |
| User849502 - Posts: 353 |
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I am so very sorry to bother you, and I apologise that I am so stupid, but I need to ask you if I have misunderstood all along about how I get live data to support a footprint chart using your software. I thought I needed to open an acct with trading services person(IB in my case). I only opened acct w them as that's what I thought I needed to get live data. I am a CME member and do my trades thru a TTpro license through my acct at EDFMan. Now it seems from the link you have given me that all I need to do sign up for YOUR data service as per your instructions on page with title 'Data Feed Pricing'. Have I been totally stupid and not needed to open an acct w IB, but simply pay you for 1-Sierra Chart 2-for the {For 20 Real-Time Symbols: 1st connection 25.00 USD/month.}? This would make much more sense as I couldn't see why in god's name you wouldn't just offer the entire package - the software AND live feed. If this is correct I will close the acct at IB and sign up for the $25/month as I only need a handful of symbols. I am really sorry to keep bothering you. I am blond, and not very tech savvy as you can see...I do know how to trade tho haha. Many thanks for all your time. I sure hope that you do offer the data... THANK YOU! Karen |