Login Page - Create Account

Support Board


Date/Time: Sat, 01 Mar 2025 00:53:34 +0000



Post From: International Transaction Fees Using Visa and PayPal

[2019-05-09 20:15:19]
AndyBisulca - Posts: 21
Hi Ray

Thank you for your reply.

The bottom of the About Us page shows the following address for Sierra Chart:

30 N. Gould St.
Suite #4119
Sheridan, WY, 82801
USA

Based on that address I presumed Sierra Chart was a US company. Apparently I was wrong. Would you mind sharing which country Sierra Chart is based?

Thank you for considering applying a notice concerning cross-border fees may apply and that would be the case with any of the payment options depending upon your location.

I am aware of your pricing and discount structure and in my opinion has nothing to do with cross-border or international fees issue I experienced. What I was simply seeking was full disclosure of payment related fees in advance of pressing the Enter key as we are accustomed to here in the US.

I am a PayPal customer and have never incurred a cross-border or international payment fee because I exclusively do business with US merchants that have US PayPal and US bank accounts. If I had known Sierra Chart was a non-US company with foreign financial banking relationships, I would have understood the cross-border or international payment fees when I reconciled my checking account.

Thank you for clarifying everything for me and for your support.

Warmest Regards

Andy