Support Board
Date/Time: Fri, 31 Jan 2025 16:52:28 +0000
Post From: the data from IB is not creating correct footprint chart
| [2019-05-09 20:13:26] |
| User849502 - Posts: 353 |
|
Hi, I am in a real muddle. I finally got the live cme feed from IB flowing. I logged onto Sierra and was thrilled to find that the charts were not 15min delayed anymore and the price action was correct with my TT Pro which is connected to my acct at Man. I put up a footprint chart and then asked the person who sent me his screen design to screen share on Discord to make sure mine looked like his. Sadly, it did not. Not even a little. Yes the price changes etc were correct but the numbers in boxes showing trades on bids and offers were absolutely not alike. He suggested I ring IB, which I did, and ask if I was getting tick data. I went thru the question with the IB tech guy and we called up a time and sales window and the prints were coming thru. My friend has thought that he heard that IB combined the orders, but IB said my settings were set to tick. The IB tech guy then said that perhaps Sierra did not support IB data. I told him the only reason I had opened an acct with IB was because Sierra had it listed as a partner on its website. I am at a loss as to what to do. The prices coming thru are fine and correct, the bar charts etc are fine, but the footprint is NO BUENO. Thank you, and please what do you suggest? Karen K |