Support Board
Date/Time: Fri, 31 Jan 2025 13:57:20 +0000
Post From: freezing charts
| [2019-04-24 17:46:40] |
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First we want you to post an image of the chart following only these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image And at the time you notice this, is Sierra Chart in an inoperable/frozen state. The best way to examine this is to use the Chart Values tool on a chart and see if it is responsive: Chart Drawing Tools: Chart Values/Crosshair If it is an operable state which it sounds like is the case based on your most recent posting, then refer to: Prices / Data Falling Behind If it is an operable state, we would recommend using the Sierra Chart Exchange Data Feed instead of the IB data feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-24 17:50:36
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