Support Board
Date/Time: Fri, 22 Nov 2024 21:12:21 +0000
Post From: New TT trading
| [2019-04-11 23:14:25] |
| |
|
We will be updating this thread later in our evening. With some additional information. The log does not show any evidence that you used anything other than Flatten. But we will check again. Did you disable Buy Ask, Buy Bid, Buy Market buttons on the Trade Window? We are finalizing the set up of a new server in the CME Aurora data center which will be our primary order routing server. We will try to have this ready by the end of the day tomorrow. This will eliminate the network connectivity issue and we will go into more details of additional steps we have taken. We are not putting any pressure on Barchart. We are just simply moving away from them completely in this area and also we will have a total of 4 servers in a redundant configuration to avoid any possibility of a problem like this again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-13 23:12:28
|